Refund Policy
A legal disclaimer
Legal Disclaimer
Vault Coffee Co. provides this website and its contents for general informational purposes only. By using this site, you agree to the following terms.
1. No Medical or Health Claims
Our coffee products are intended for general consumption and enjoyment. We do not make any medical or health claims. The content on this website is not intended to diagnose, treat, cure, or prevent any disease. Please consult a healthcare professional before consuming any new product if you have underlying health conditions, are pregnant, or are sensitive to caffeine.
2. Product Accuracy
While we aim for accuracy, we do not guarantee that all product descriptions, images, or other content on this website are complete, reliable, or error-free. Product packaging may differ slightly from images shown.
3. Use at Your Own Risk
All products are consumed at the buyer’s own risk. Vault Coffee Co. accepts no liability for any adverse effects arising from the use or misuse of any product purchased through this website.
4. External Links
Any links to external websites are provided for convenience only. We do not endorse or take responsibility for the content or accuracy of third-party websites.
5. Legal Compliance
This website and all purchases made through it are governed by the laws of England and Wales. By using this site, you agree to comply with all applicable laws and regulations.
Refund Policy - the basics
1. Right to Cancel (Cooling-Off Period)
Under the Consumer Contracts Regulations 2013, customers have the right to cancel their order within 14 days of receiving goods. However, this does not apply to perishable or consumable items—such as coffee beans—once opened or used.
To cancel an order:
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Email us at vaultcoffeeco@gmail.com within 14 days of delivery.
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Goods must be unopened, unused, and in resalable condition.
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Return postage is the customer’s responsibility unless the item is faulty or incorrect.
2. Non-Returnable Items
We cannot accept returns or offer refunds on:
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Opened coffee products
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Custom blends or ground-to-order beans
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Gift cards or promotional items
3. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with clear photographs. We’ll arrange a replacement or refund as appropriate.
4. Refund Processing
Once a return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 7 business days.
5. Contact
For any issues, please contact our customer support team at [your email or contact form link].